Return Policy

SLC Cashews - Goods Return Policy

At SLC Cashews, we strive to ensure the utmost satisfaction of our valued customers, both businesses (B2B) and individual consumers (B2C). Our Fair Goods Return Policy is designed to provide a transparent and equitable framework for handling returns, balancing the interests of both buyers and sellers.

1. Eligibility for Returns:

B2B Customers:

Returns are accepted within 1 day from the date of delivery.
Eligible products for return include those with manufacturing defects, damages during transit, or discrepancies in the order.
Returns due to change of mind or excess inventory will be subject to a restocking fee of [insert percentage]%.
Customized or personalized orders may not be eligible for return unless deemed faulty or not as described.

B2B Customers:

Returns are accepted within 2 days from the date of delivery for non-perishable goods and 24 hours for perishable goods (e.g., fresh cashews).
Eligible products for return include those with manufacturing defects, damages during transit, or not meeting the description provided.
Returns due to change of mind are accepted within the specified timeframe but may be subject to a restocking fee of 15%.
Perishable goods must be returned in their original packaging and within the specified timeframe to qualify for a refund.

2. Return Process:

B2B Customers:

Prior authorization is required for all returns. Customers must contact our customer service team to initiate the return process and obtain a Return Merchandise Authorization (RMA) number.
Returned products must be in their original condition and packaging, unless the return is due to defects or damages.
SLC Cashews reserves the right to inspect returned products before issuing a refund or replacement.
Refunds will be processed within 14 business days after the returned products are received and inspected.

B2B Customers:

B2C customers can initiate a return through our online portal or by contacting our customer service team.
Returns must be accompanied by a valid proof of purchase, such as an order confirmation or receipt.
Customers are responsible for the shipping costs associated with returns, unless the return is due to SLC Cashews' error or product defects.
Refunds will be issued using the original payment method within 14 business days after the returned products are received and inspected.

3. Exclusions:

4. Customer Support:

By purchasing from SLC Cashews, both B2B and B2C customers agree to abide by the terms and conditions outlined in this Fair Goods Return Policy. We are committed to ensuring a positive experience for all our customers and welcome feedback to continuously improve our services.

Note:

This policy is subject to periodic review and may be updated without prior notice. Please refer to our website or contact customer service for the most current version.

Return Policy

SLC Cashews - Goods Return Policy

1. Eligibility for Returns:

B2B Customers:

B2B Customers:

2. Return Process:

B2B Customers:

B2B Customers:

3. Exclusions:

4. Customer Support:

Note:

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