At SLC Cashews, we prioritize the satisfaction and convenience of our valued customers, whether they are businesses (B2B) or individual
consumers (B2C). Our Fair Goods Order Cancel Policy is designed to provide a fair and transparent framework for order cancellations,
ensuring a positive experience for both buyers and sellers.
1. Order Cancellation Eligibility:
B2B Customers:
B2B customers may request order cancellations within 24 hours of placing the order, provided the request is made before the order is processed and shipped.
Orders that have already been processed or shipped may not be eligible for cancellation. In such cases, customers may refer to our Returns Policy for further assistance.
Customized or bulk orders may be subject to different cancellation terms, as agreed upon in the respective contract or agreement.
B2B Customers:
B2C customers can cancel orders within 24 hours of placing the order, as long as the request is made before the order is processed for shipment.
Orders containing perishable goods, such as fresh cashews, may have a shorter cancellation window to ensure timely delivery and freshness.
Customers are encouraged to contact our customer service team promptly to request order cancellations.
2. Cancellation Process:
B2B Customers:
B2B customers can request order cancellations by contacting our customer service team via +918121574070.
Order cancellation requests must include the order number and relevant details for verification purposes.
SLC Cashews reserves the right to assess each cancellation request on a case-by-case basis and may require additional information or documentation before processing the cancellation.
B2B Customers:
B2C customers have the option to cancel orders through their online account or by contacting our customer service team directly.
Cancellation requests must be submitted with the order number and any other necessary information for verification.
Once a cancellation request is received, our team will promptly review the request and process the cancellation accordingly.
B2C customers have the option to cancel orders through their online account or by contacting our customer service team directly.
Cancellation requests must be submitted with the order number and any other necessary information for verification.
Once a cancellation request is received, our team will promptly review the request and process the cancellation accordingly.
3. Refunds and Charges:
B2B Customers:
Orders cancelled within the eligible timeframe may be refunded in full to the original payment method.
SLC Cashews reserves the right to deduct any applicable fees or charges associated with processing the cancellation, such as transaction fees or restocking fees for customized orders.
B2B Customers:
B2C customers will receive a full refund for orders cancelled within the specified timeframe.
Refunds will be issued using the original payment method within 14 business days after the cancellation is processed.
Customers should note that any transaction fees imposed by third-party payment processors may apply.
4. Exclusions:
SLC Cashews may refuse order cancellations if the order has already been processed for shipment or if cancellation requests are made beyond the specified timeframe.
Orders containing perishable goods that have already been prepared for shipment may not be eligible for cancellation due to food safety considerations.
5. Customer Support:
Our dedicated customer support team is available to assist with any inquiries or concerns regarding order cancellations. Customers can reach us via +918121574070
By placing an order with SLC Cashews, both B2B and B2C customers agree to abide by the terms and conditions outlined in this Fair Goods Order Cancel Policy.
We are committed to providing a seamless and hassle-free shopping experience for all our customers.
Note:
This policy is subject to periodic review and may be updated without prior notice. Please refer to our website or contact customer service for the most
current version.
